Common Problem

Product Related

DO YOU MAKE YOUR OWN CONTROLLERS?

Our controllers are produced and processed by our own factories. Our controllers are 100% genuine, ready to use out of the box, not used or refurbished.

WILL THE COLOR PEEL OFF OVER TIME?

No way!  With our printing process, the colors will stay vibrant and beautiful for a very long time. Unless your hands are made of acid, your controller will be just fine.

DO ANY OF YOUR MODIFICATIONS AFFECT GAMEPLAY?

No. All of our controllers feature only graphical enhancements. Nothing about how your controller will operate has been changed.

HOW CAN I GET SUPPORT FOR MY PRODUCT?

In fact, you have many ways. You can contact us through facebook chat in the lower right corner of ishaokomall.com to get product-related knowledge, or you can contact our sales staff through sakoglobal.com, through instgram/pinterest/youtube/tiktok, etc. Official account @ishako_mall/@ishakogaming contact us.

Shipping Related

WHAT CAN I EXPECT FROM SHIPPING?

We ship to 180 countries. The construction and testing process of each controller can take up to 3-4 days. The completed controller is shipped once a week. Keep your reference number to track your shipment.

Our standard shipping fee can be waived after the purchase of $49.99 , and the delivery time is 10 to 35 working days.

CAN I CHANGE OR CANCEL THE ORDER AFTER PLACING THE ORDER?

Absolutely. Just contact marketing@ishakomall.com with your request and order number. If the product has already be been shipped, your cancellation will be superseded by our return policy.

CUSTOMS & IMPORT FEES

Customs or import duties might be charged once the parcel reaches its destination country. Unfortunately, we’re not able to control these charges and cannot tell you what the cost would be. Customs policies and import duties vary widely from country to country. You may want to contact your local customs office for current charges information before you order so you are not surprised by unexpected costs.

PRODUCT AND SUPPORT DESCRIPTIONS

We strive to describe our products and support services as accurately as possible. However, we do not guarantee that any product and/or support instructions or other content on the Ishakomall website is accurate, complete, reliable, up-to-date, or error-free. If you purchased an Ishakomall product through Ishakomall shop Online on isakomall.com or through an authorized retailer, and you think it does not match the description on the Ishakomall website, or you think your product is not supported by regulations/warranty, please contact us as soon as possible .
If you purchase ISHAKOMALL related products through other channels and encounter problems such as inaccurate content/product quality/support, please contact the merchant who purchased the product.

PAYMENT TYPES AND SECURITY

We guarantee safe and secure checkout with Paypal, Visa, and Mastercard.

HOW DO I ORDER A ISHAKO PRODUCT?

For safety and fraud prevention, we have set up a separate payment page. You can confirm the goods you want to buy in the shopping cart, click “paypal“, you can quickly check out through paypal; click “check out“, you can purchase ISHAKO products by credit card payment