Shipping Rules

International Shipping and Delivery Estimates

Upon Order Placement, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email.

Standard 5 – 7 Business Days

Note: Orders on international shipment may be delayed due to customs controls.

All estimates are based on business days.

  • The ‘Delivers In’ timeframe is an estimate of when the item will be delivered to your shipping address after it ships.
  • If you have ordered multiple items that are ready to ship on different dates, you may receive separate shipments.
  • Depending on shipment and delivery conditions, your order may ship when all items are ready to ship.
  • Unexpected service delays (e.g., weather conditions, natural disasters, or unforeseen events) may add at least 2 to 3 business days to your estimated delivery date.

Shipping Destinations

There are more than 30 countries where ishakomall ships to. We do not ship to freight forwarders.

Free Shipping Eligibility

By default, free shipping will be offered on cart value above US$49.99 for orders fulfilled and shipped by ishakomall (excluding bulk orders and gift redemptions). Offer only applies to shipping fees and does not include customs and handling fees where applicable. Offer is subject to change without notice.

Undelivered Packages

When the carrier returns an undeliverable package to us, a full refund inclusive of shipping charges is issued. To purchase items that were undeliverable, a new order will have to be placed. Please make sure your address is correct before confirming your order. If making a purchase for someone else as a gift, it is recommended to notify them about the impending delivery to minimize confusion which might lead to a refusal of the package.

Track Your Order

To make it more convenient for our customers, our automatic tracking system will send shipment information to your mailbox to ensure you can know the status of the shipment

Log in with your ishakomall account to get a summary of past orders. You’ll see your order number, the date and time your order was placed, the status of your order, and package tracking information for shipped items.

Track your order:

  1. Go to order in your account center
  2. Check the order shipping

Returns and Cancellations

For details on items eligible for return, how to process a return, and refund information, see Refund and Returns Policy

Popular on ISHAKO Help

Can I have someone else collect it if I am not at home?

In the scenario that you will not be at home to accept delivery of your product, consider shipping your product to where someone you trust will be able to sign for your package.

Can I change my shipping address?

Before the order is dispatched, you can provide the customer service with a new delivery address and contact information. (Please provide a valid shipping address or it may be rejected)

Please note that the delivery address cannot be modified when the order has been shipped

Can I have my order delivered to an address other than my home?

During checkout, you may select a shipping address that is different from your billing address. Please ensure that you or an authorized representative are present to receive the delivery.