International Shipping and Delivery Estimates
Upon Order Placement, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email.
Standard 5 – 7 Business Days
Note: Orders on international shipment may be delayed due to customs controls.
All estimates are based on business days.
- The ‘Delivers In’ timeframe is an estimate of when the item will be delivered to your shipping address after it ships.
- If you have ordered multiple items that are ready to ship on different dates, you may receive separate shipments.
- Depending on shipment and delivery conditions, your order may ship when all items are ready to ship.
- Unexpected service delays (e.g., weather conditions, natural disasters, or unforeseen events) may add at least 2 to 3 business days to your estimated delivery date.
There are more than 30 countries where ishakomall ships to. We do not ship to freight forwarders.
Free Shipping Eligibility
By default, free shipping will be offered on cart value above US$49.99 for orders fulfilled and shipped by ishakomall (excluding bulk orders and gift redemptions). Offer only applies to shipping fees and does not include customs and handling fees where applicable. Offer is subject to change without notice.
When the carrier returns an undeliverable package to us, a full refund inclusive of shipping charges is issued. To purchase items that were undeliverable, a new order will have to be placed. Please make sure your address is correct before confirming your order. If making a purchase for someone else as a gift, it is recommended to notify them about the impending delivery to minimize confusion which might lead to a refusal of the package.
Track Your Order
To make it more convenient for our customers, our automatic tracking system will send shipment information to your mailbox to ensure you can know the status of the shipment
Log in with your ishakomall account to get a summary of past orders. You’ll see your order number, the date and time your order was placed, the status of your order, and package tracking information for shipped items.
Track your order:
- Go to order in your account center
- Check the order shipping
Returns and Cancellations
For details on items eligible for return, how to process a return, and refund information, see Refund and Returns Policy