Generally, this problem occurs in only two situations (pls update your PS4 system to the latest version first)
– There have other controller connected to the PS4 system but not in the user page.
– Other controllers will occupy the pairing quota of the new controller, so pairing and activation operations cannot be performed. (Only when not entering PS4 home)
In this case, you will need to disconnect the other controllers first and restart the PS4 Console so that the system will clear the connection information. Then, you can perform a new pairing process using the USB cable.
– After connecting the cable, pressing the home button does not activate the controller and console
– This situation usually occurs when you press the home button without connecting the cable, and then connect the cable. At this time, the PS4 console will not be paired when it is turned on, so pairing cannot be successful.
In this case, please remove the USB cable first, then press and hold the Home button of the controller for more than 8 seconds, turn off the controller, then plug in the USB cable and click the Home button again until the PS4 console recognizes and pairs the controller.