Common Problem
Product Related
DO YOU MAKE YOUR OWN CONTROLLERS?
Our controllers are produced and processed by our own factories. Our controllers are 100% genuine, ready to use out of the box, not used or refurbished.
WILL THE COLOR PEEL OFF OVER TIME?
No way! With our printing process, the colors will stay vibrant and beautiful for a very long time. Unless your hands are made of acid, your controller will be just fine.
DO ANY OF YOUR MODIFICATIONS AFFECT GAMEPLAY?
No. All of our controllers feature only graphical enhancements. Nothing about how your controller will operate has been changed.
HOW CAN I GET SUPPORT FOR MY PRODUCT?
In fact, you have many ways. You can contact us through the Live chat in the lower right corner of ishaokomall.com to obtain product related knowledge, or you can log in to your ISHAKO account in the upper right corner to view the product support page
Shipping Related
WHAT CAN I EXPECT FROM SHIPPING?
We ship to countries on the list. We build and test the controller and ship it within 48 hours. Keep your reference number to track your shipment.
Our standard shipping fee can be waived after the purchase of $60 , and the delivery time is 7 – 25 business days.（Except for some isolated places）
CAN I CHANGE OR CANCEL THE ORDER AFTER PLACING THE ORDER?
Absolutely. Just contact support@ishakomall.com with your request and order number. If the product has already be been shipped, your cancellation will be superseded by our return policy.
CUSTOMS & IMPORT FEES
The customer is responsible for the import tax levied by the local customs. Most of the time, this rarely happens. We will declare the low value on the shipping invoice inside the package. Customs regulations vary from country to country. If your local customs requires a tax number, please send us the number when placing your order. We will declare your tax ID number in the invoice before sending the package.
Please contact local customs for clarity and information.
For customers in Europe, we recommend that you contact our customer service and provide your VAT/IOSS number after placing an order to avoid unnecessary loss of customs duties.
PRODUCT AND SUPPORT DESCRIPTIONS
We strive to describe our products and support services as accurately as possible. However, we do not guarantee that any product and/or support instructions or other content on the Ishakomall website is accurate, complete, reliable, up-to-date, or error-free. If you purchased an Ishakomall product through Ishakomall shop Online on isakomall.com or through an authorized retailer, and you think it does not match the description on the Ishakomall website, or you think your product is not supported by regulations/warranty, please contact us as soon as possible .
If you purchase ISHAKOMALL related products through other channels and encounter problems such as inaccurate content/product quality/support, please contact the merchant who purchased the product.
PAYMENT TYPES AND SECURITY
Ishakomall primarily uses PayPal to process secure online payments.
HOW DO I ORDER A ISHAKO PRODUCT?
For security and fraud prevention, we have set up a separate payment page. You can confirm the product you want to buy in the shopping cart, click “paypal”, and you can quickly checkout through paypal; click proceed to checkout, you can add other remarks and log in to your ishakomall account to checkout, and the checkout is uniformly paid by Paypal.
CAN I APPLY CREDIT CARD CHARGE BACK?
Please don’t apply charge back without communicating with us in advance. All charge back without informing will be objected and will influence credits of both sides. Refund will be processed by us via our cooperative credit card company after return/refund procedures done. We will providing thoughtful after-sale services to customers, you would feel safe for the funds which spent on us.
