FREQUENTLY ASKED QUESTIONS
We are committed to improving the game experience of players, and at the same time to bring players more high-quality and reasonably priced game equipment
What shipping methods are offered?
We only provide standard shipping. If the order is over $60, free shipping is available. At the same time, we will arrange shipment from overseas warehouses with stock according to your country and region. For the complete shipping time, you can check our shipping policy.
What is the shipping cost?
Shipping prices depend on destination, shipping method and other considerations.
We provide automatic freight calculation function, you will automatically calculate the required freight after you enter the shipping destination.
Does it have customs duties/taxes?
The customer is responsible for the import tax levied by the local customs. Most of the time, this rarely happens. We will declare the low value on the shipping invoice inside the package. Customs regulations vary from country to country. If your local customs requires a tax number, please send us the number when placing your order. We will declare your tax ID number in the invoice before sending the package.
Please contact local customs for clarity and information.
For customers in Europe, we recommend that you contact our customer service and provide your VAT/IOSS number after placing an order to avoid unnecessary loss of customs duties.
What if an item is missing a manual?
Contact us with your order number and the product number. Explain whether there was a
missing manual, or what aspect of the product's function you need help with.we will send FILES
to your email.
Note: Currently we only provide English Manuals for all our products.
What if an item is missing accessories?
First, check the details in the product description again on Ishakomall.com to make sure it is
supposed to have what you think it should.
If you’re really missing something, please contact us, and here’s how we’ll handle it:
- Give us your order number and the product name.
- If the missing part is hard to describe, please provide a photo and reference a similar product
photo on Ishakomall.com.
- If we confirm something is missing, we’ll send it out to you free of charge.
When would you ship the goods?
All in-stock items will be shipped within 48 hours after the order is confirmed.
What payment methods are accepted?
Ishakomall primarily uses PayPal to process secure online payments.
Can I pay COD (cash on delivery)?
Unfortunately not. We can only accept payment in advance. You can use one of our secure payment methods to pay for your order.
Is it safe to pay on the website?
Absolutely, ishakomall.com uses SSL technology to encrypt the link to the website. For the actual payment link, we use the independent login method of PayPal for payment processing. You only need to ensure that your device is safe .
ABOUT WARRANTY & RETURN
What Warranty do you offer?
What to do in 2 steps:
Try to troubleshoot the item by checking the manual we provide in the package . Often we can solve the problem for you without you needing to send anything back. In many cases the product seems to have a problem, but it can be solved by restarting, installing properly.
Once you have confirmed the product is faulty after steps 1 , you should contact us. Provide your order number and the product code and all the steps you have tried to remedy this issue. We will review your case to allow a return under warranty. So if the product doesn’t work, we’ll help you send it back to our returns address.
What if the product is broken?
If any product is faulty, you are protected under the Ishakomall Warranty. Assuming the product is still in warranty and was not physically damaged, you can return it to Ishakomall and we will repair it, or give you an equivalent replacement product. All return cases are handled under our RMA policy: please consult customer support and do not send back any products without obtaining an assigned RMA case number from us.
Under the trade terms and conditions, customers must pay the cost of shipping to return authorized RMA products back to Ishakomall. In the case of sending back repaired or replacement items, ISHAKO pays the return shipping cost back to you.
How to request warranty (return, exchange and refund)
If your item has an issue, please first submit a ticket to our Support Center Please carefully follow our warranty process to minimize any delays:
- Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product name.
- Tell us what steps you have already taken to resolve the issue.
- Provide the item code indicated on the outer packaging
- Send a clear photo or video showing the defect(s); these should be taken under good lighting.NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions,
and from a close to medium distance. This allows us to identify and verify the issue(s). We will
always do our very best to help you. Thank you in advance for providing all the information
How do you fix drift?
For the drift problem in the game, our controllers all have a reset function, which can quickly reset all the function buttons. Secondly, if it is a physical drift problem, please contact our customer service team to solve it, we will solve it based on your Provide a reasonable solution for the actual situation.