FREQUENTLY ASKED QUESTIONS

We are committed to improving the game experience of players, and at the same time allowing more channel merchants to bring players more high-quality and reasonably priced game equipment

B2C

ABOUT SHIPMENT

Ishakomall offers two shipping methods for buyers

  1.  Standard shipping: It can reach the majority of countries/area.it will take about 10-35 days.
  2. Fast Shipping:It can reach most of the main countries. It will take about 4-8 days

Note: The above shipping time are calculated by using calendar days. This is a general guide and
delays maybe caused force majeure, natural disasters, inclement weather, war, public holidays,
and factors outside our control.

The price depends on the weight of product, the origin, the destination, the shipping method and other considerations.

Duties/taxes may apply for imported goods/services and is regulated by the country law. Ishakomall is not responsible for any duties/taxes invoice charged on its products. Shipping rates are estimates and may depend on different policies and duties/taxes rates applied per country.
Please contact local customs for clarity and information.
Note:
Customs offices in some countries or regions require the importer of record to provide a particular form of identification before releasing a shipment. You may be required to provide an identification number such as a Unique Identification Number, CPF, or Tax ID.
Countries / regions that require an identification number include: Brazil, Chile, China, Ecuador, India, Israel, Peru, Qatar, South Africa, South Korea, Taiwan, and Turkey.

Contact us with your order number and the product number. Explain whether there was a
missing manual, or what aspect of the product's function you need help with.we will send FILES
to your email.
Note: Currently we only provide English Manuals for all our products.

First, check the details in the product description again on Ishakomall.com to make sure it is
supposed to have what you think it should.
If you’re really missing something, please contact us, and here’s how we’ll handle it:

  1. Give us your order number and the product code.
  2. If the missing part is hard to describe, please provide a photo and reference a similar product
    photo on Ishakomall.com.
  3. If we confirm something is missing, we’ll send it out to you free of charge.

All in-stock items will be shipped within 48 hours after the order is confirmed.

ABOUT PAYMENT

Ishakomall primarily uses PayPal to process secure online payments. Through PayPal, we accept Mastercard, VISA, American Express, Boleto, and Bank Transfer (debit card).

Unfortunately not. We can only accept payment in advance. You can use one of our secure payment methods to pay for your order.

ABOUT WARRANTY & RETURN

What to do in 2 steps:
Step 1
Try to troubleshoot the item by checking the manual we provide in the package . Often we can solve the problem for you without you needing to send anything back. In many cases the product seems to have a problem, but it can be solved by restarting, installing properly.

Step 2
Once you have confirmed the product is faulty after steps 1 , you should contact us. Provide your order number and the product code and all the steps you have tried to remedy this issue. We will review your case to allow a return under warranty. So if the product doesn’t work, we’ll help you send it back to our returns address.

If any product is faulty, you are protected under the Ishakomall Warranty. Assuming the product is still in warranty and was not physically damaged, you can return it to Ishakomall and we will repair it, or give you an equivalent replacement product. All return cases are handled under our RMA policy: please consult customer support and do not send back any products without obtaining an assigned RMA case number from us.
Under the trade terms and conditions, customers must pay the cost of shipping to return authorized RMA products back to Ishakomall. In the case of sending back repaired or replacement items, ISHAKO pays the return shipping cost back to you.

If your item has an issue, please first submit a ticket to our Support Center Please carefully follow our warranty process to minimize any delays:

  1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product code (SKU number).
  2. Tell us what steps you have already taken to resolve the issue.
  3. Provide the item code indicated on the outer packaging
  4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions,
    and from a close to medium distance. This allows us to identify and verify the issue(s). We will
    always do our very best to help you. Thank you in advance for providing all the information
    stated above.

B2B

ABOUT SHIPMENT

Ishakomall offers two shipping methods for buyers

  1. Express/Air Freight: Small packaging will be shipped via Express/Air Freight.That can reach the majority of countries/area with an economic and faster way.
  2. Ocean Freight:Bulk products will shipped via vessel.

The price depends on the weight of product, the origin, the destination, the shipping method and other considerations.

Duties/taxes may apply for imported goods/services and is regulated by the country law. Ishakomall is not responsible for any duties/taxes invoice charged on its products. Shipping rates are estimates and may depend on different policies and duties/taxes rates applied per country. Please contact local customs for clarity and information.

Yes, Ishakomall has rich experiences to help our distributors/retailers to stick FBA labels and to ship to Amazon warehouse.

Yes, We support Door to Door Service based on DAP trade terms.

Standard Order MOQ<500PCSwill be shipped within 3 days ,MOQ>=500PCS with be shipping within 7days. Custom Order will be shipped according to period stipulated for delivery.

ABOUT PRODUCTION & PAYMENT

Regularly, the lead time is 10-25working days.

Ishakomall primarily offers T/T, PayPal, West Union to our distributors/retailers.

Unfortunately not. We can only accept payment in advance. You can use one of our secure payment methods to pay for your order.

ABOUT WARRANTY & RETURN

Ishakomall has a strict QC procession to make sure of the quality. And offers 6-12 months products warranty for our distributors/retailers.

As the Electronics has its reasonable failure rate. For this part, we may not provide return service to you.Assuming the failure rate is higher than the reasonable failure rate . Kindly contact with our Support Center. Our technical support specialist will contact you in 48 hours and provide a best return service to you.

Ishakomall offers return policy for buyers under the Warranty.

  1. Contact Ishakomall Support Center, submit video showing the defects of the broken items. If the product is still in warranty and was not physically damaged, you can return it to Ishakomall and we will repair it, or give you an equivalent replacement product.
  2. All return cases are handled under our RMA policy: please consult customer support

ABOUT TRADE TERMS

Ishakomall supports EXW(ex-work), FOB, FCA, CPT, DAP trade terms. Kindly contact with our Support Center for more details.

ABOUT OEM & ODM

Ishakomall has more than 10 years experiences in producing OEM&ODM products.